Privacy Policy

At Critters by the Coast, we care about your privacy as much as we care about your pets. 🐾
This Privacy Policy explains how we collect, use, and protect your personal information when you use our pet care services — including pet taxi, pet bathing, dog walking, and home pet visits — across Woolgoolga and the Coffs Coast, NSW.

1. Who We Are

Critters by the Coast is a locally owned and operated small business based in Woolgoolga, NSW, offering reliable and caring pet services.

Contact details:
📍 Woolgoolga, NSW
📧 crittersbythecoast@gmail.com
📞 On Request or Click Let's Chat

2. What Information We Collect

To provide safe and high-quality care, we may collect:

• Your name, address, phone number, and email.

• Pet details (name, breed, age, temperament, medical needs).

• Vet or emergency contact information.

• Home access instructions (for pet visits or walks, if applicable).

• Booking and payment details.

• Any notes about your pet’s routine, diet, or special requirements.

We do not collect unnecessary or sensitive personal information unless directly relevant to your pet’s care.

3. How We Collect Information

We collect information when you:

• Contact us by phone, message, email, or social media.

• Make a booking or request a quote.

• Provide information during a service.

• Complete any booking or consent forms.

4. How We Use Your Information

Your personal information helps us:

• Deliver safe, reliable pet services.

• Communicate with you about bookings, updates, or emergencies.

• Care for your pet according to your instructions.

• Process payments or invoices.

• Keep internal service records for quality and safety.

• Send you updates or offers (only if you’ve opted in).

We do not sell or share your personal information for marketing or any unrelated purposes.

5. How We Store and Protect Your Information

Your information is stored securely (electronically or on paper) and only accessed by authorised staff.
We use passwords, secure devices, and confidentiality practices to prevent misuse, loss, or unauthorised access.
If your data is no longer needed, we securely delete or destroy it.

6. Sharing Information

We may share limited personal or pet information only when necessary, for example:

• With a vet in case of an emergency.

• With a trusted contact you’ve nominated.

• With payment providers to process secure transactions.

• When legally required (e.g. for insurance or compliance).

We never share information with unrelated third parties.

7. Photos and Social Media

We sometimes love to share happy pet moments online! 🐕💦
We’ll always ask for your permission before taking or posting photos of your pet.
You can withdraw consent at any time — just let us know.

8. Access and Correction

You can request access to your personal information or ask us to update or correct it at any time.
Simply contact us by email or phone, and we’ll respond promptly.

9. Your Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

11. Contact Us

If you have any questions about how we handle your personal information, or if you wish to access, update, or delete your data, please contact us:

📧 crittersbythecoast@gmail.com
📞 On Request or Click Let's Chat
📍 Woolgoolga, NSW